Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Platform, express an interest in obtaining information about us or our products and services, or when you participate in activities on the Platform (such as booking a boat).

• Account Information: Name, email address, phone number, and password.
• Passenger Manifest Data ("Ornik"): To comply with Egyptian maritime law, we collect the full names, nationalities, and Passport or National ID numbers of all passengers participating in a boat trip.
• Financial Data: We process payments through a secure, certified third-party payment gateway (Paymob). We do not collect or store raw credit card numbers or CVC codes on our servers.
• Automatically Collected Data: IP addresses, browser types, operating systems, and basic usage data (cookies) to improve platform performance.

2. How We Use Your Information

We use personal information collected via our Platform for a variety of business purposes described below:

• To Facilitate Bookings: Managing your account, processing payments, and confirming your boat rental.
• To Generate Maritime Manifests: Compiling the "Ornik" document required by the Egyptian Coast Guard for your specific trip.
• To Communicate: Sending booking confirmations, updates, security alerts, and responding to your customer service requests via our in-app chat.
• To Protect Our Platform: Monitoring for fraudulent activities and ensuring compliance with our Terms of Service.

3. How We Share Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

• Boat Owners & Captains: We share your contact details and the Passenger Manifest Data (Ornik) with the specific boat owner/captain you booked with, solely for the purpose of executing the trip and securing port clearance.
• Government Authorities: By law, the Passenger Manifest Data (Ornik) must be submitted to the Egyptian Coast Guard and Tourist Police before any boat can leave the marina.
• Service Providers: Third-party vendors like Paymob (for payment processing) and cloud hosting services, all of which are bound by strict data protection agreements.

4. Data Retention and Security

• Bank-Grade Encryption: We use administrative, technical, and physical security measures to protect your personal information. Specifically, sensitive Passenger Manifest Data (Passport numbers, National ID details) are stored using strict database-level encryption (via Supabase) to prevent unauthorized access.
• Automatic Deletion (Zero-Retention): We do not permanently store your travel documents. Your Passport/ID data is securely and automatically purged from our active databases by a dedicated cleanup script immediately after the completion of your boat trip and successful port clearance.
• Financial Data: All payment transactions are securely processed by a certified third-party gateway (Paymob). We never store or transmit your raw credit card numbers on our servers.

5. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access and obtain a copy of your personal information.
• Request rectification or erasure of your personal data.
• Restrict the processing of your personal information.

To exercise these rights, please contact us using the information below.

6. Contact Us

If you have questions or comments about this Privacy Policy, you may contact our Data Protection Officer at:

• Email:[Support Email Address]
• Address:[Seekaboat Legal Company Name / LLC], [Physical Address in Egypt]