Cancellation & Refund Policy

1. Standard Guest Cancellations

If you (the Guest) need to cancel your booking for personal reasons, the following refund structure applies based on the time of your cancellation relative to the scheduled departure time:

• More than 7 Days Before Departure: You will receive a 100% refund of the total booking amount, minus a non-refundable 3% payment gateway processing fee (if the original payment was made online via Paymob).
• Between 48 Hours and 7 Days Before Departure: You will receive a 50% refund of the total booking amount. The remaining 50% is retained to compensate the Boat Owner for the lost opportunity to re-rent the boat.
• Less than 48 Hours Before Departure: No refund will be issued. The full amount is retained.

2. Weather & Coast Guard Cancellations (Force Majeure)

Your safety is our priority. In the Red Sea, the Egyptian Coast Guard holds the ultimate authority to close the marina or restrict maritime traffic due to severe weather conditions (e.g., strong winds, high waves).

If the Coast Guard officially cancels all boat departures on the day of your trip, you will be offered a choice:

• Reschedule: Move your trip to the next available date without any additional fees.
• Full Refund: Receive a 100% refund of the boat rental cost.

3. Cancellations by the Boat Owner

In the rare event that a Boat Owner must cancel your confirmed booking due to unexpected mechanical failure, illness, or other unavoidable circumstances:

Seekaboat's support team will intervene immediately to find you a replacement boat of equal or higher standard at no additional cost.

If a suitable replacement cannot be found or you decline the alternative, you will receive a 100% full refund immediately.

4. No-Shows and Late Arrivals

• Punctuality: Guests are expected to arrive at the designated marina at least 15 to 30 minutes prior to the scheduled departure.
• No-Show Policy: If you fail to arrive at the marina within 45 minutes of the scheduled departure time without prior communication via our in-app support chat, the booking will be classified as a "No-Show." The boat will depart, and no refund will be issued under any circumstances.

5. Refund Processing Time

Approved refunds are processed back to the original method of payment (e.g., credit card via Paymob).

Please allow 5 to 14 business days for the funds to appear in your account, depending on your bank's processing times.

6. Contact for Cancellations

To request a cancellation or reschedule a trip, please use the "Cancel Booking" button in your Guest Dashboard or contact our support team directly through the in-app chat.

• Email:[Support Email Address]